FAQ
How long does it take for my order to arrive?
Once shipped, orders typically take 4 to 10 business days to arrive, depending on your location. You can track your order status using the tracking link provided in your confirmation email.
How can I track my order?
The tracking code is sent to you along with the order confirmation email right after your purchase. You can use it to check the status of your delivery here: Track Order
What is your return/exchange policy?
You can return your order within 30 days of receiving it if youâre not satisfied. The item must be in its original condition and packaging.
For defective items, we offer replacements or refunds once we inspect the returned product.
Are delays common?
Delays can occur due to high order volumes, especially during peak seasons. Tracking updates may take up to 5 days to appear. If your tracking information hasnât been updated after this period, please contact us.
Remember, the standard delivery timeframe is still 4 to 10 business days after shipment.
What guarantees do you offer?
We stand by the quality of our products with:
- 2-Year Warranty: Covers manufacturing defects.
- 30-Day Satisfaction Guarantee: You can return your order within 30 days if youâre not satisfied.
â Is it possible to change my order or shipping address?
Yes, you can modify your order or update your shipping address within 24 hours of placing the order. Contact us immediately with the correct details so we can make the necessary changes.
Do you offer item replacements for free?
Yes, if your watch is defective or damaged upon arrival, weâll replace it at no additional cost. Simply contact us with proof (photos or videos) of the defect to initiate the process.
How durable are your watches?
Our watches are crafted using stainless steel for exceptional durability and feature sapphire glass, known for its scratch resistance.
Additionally, they are 3ATM water-resistant, making them suitable for everyday use, including splashes and rain.
I have a different question.
You can contact us through our contact page here. We will do our best to help you as soon as we can.